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Stay Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Stay Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for specific games, promotions, payment methods or services.
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1. Acceptance and eligibility
These Terms & Conditions form an agreement between you and the operator of Stay Casino. They apply to the website, mobile services, account functions, casino games, payment facilities, promotional offers and other services made available through Stay Casino. If you do not agree with any part of these terms, you must not access or use the website.
Contents
You are responsible for checking the current version of these terms before using the service. Stay Casino may update, replace or amend these terms from time to time. Changes may be published on the website and may apply from the date stated or, where no date is stated, from publication. Continuing to use the service after an update indicates acceptance of the revised terms.
Additional terms may apply to individual games, promotions, competitions, payment methods or other features. Those terms will be shown or made available when relevant. If a specific term conflicts with these general terms, the specific term will apply to the relevant service to the extent of the conflict.
Your responsibilities
- You must meet the minimum legal age and all other eligibility requirements that apply to you.
- You must use Stay Casino only where online gambling is lawful for you to do so.
- You must provide accurate, complete and current information when registering or using your account.
- You must not access the service on behalf of another person or allow another person to use your account.
- You must comply with applicable Australian laws and any other laws that apply to your use of the service.
- You must not use the website for fraud, money laundering, unlawful activity or any purpose unrelated to its intended services.
Stay Casino may restrict access, refuse registration, suspend an account or close an account where this is reasonably necessary for legal, security, responsible gambling or operational reasons. We may request documents or information to confirm your identity, age, location, payment ownership or source of funds. You must provide requested information promptly and ensure that it is genuine and up to date.
2. Accounts, deposits and games
Account security
You are responsible for keeping your login details confidential and for activity carried out through your account, unless that activity resulted from a failure by Stay Casino to take reasonable security measures. Choose a strong password, do not share your login details and notify us through the available support channel if you believe your account has been accessed without permission.
Only one personal account should be created unless Stay Casino has expressly approved otherwise. Duplicate, inactive, restricted or incorrectly created accounts may be reviewed and managed under these terms. Registration information must belong to you and must not be false, misleading or supplied for another person.
Deposits and withdrawals
You may deposit funds only using a payment method that you are authorised to use. You must not use another person’s card, account or payment instrument without proper authority. Payment providers may apply their own terms, processing requirements or fees. Transactions may also be subject to identity, security and compliance checks before they are accepted or completed.
You should deposit only money that you can afford to lose. Your account balance is not a bank account, savings product or investment. Withdrawals may be subject to verification and other reasonable checks. Funds may be returned to the original payment method or paid by another appropriate method where required by law, payment restrictions or operational considerations.
You must notify Stay Casino promptly if a payment is unauthorised, reversed, disputed or made in error. If a payment is rejected or reversed, you remain responsible for any amount properly owed. Related transactions may be paused while the matter is investigated.
Games and technical issues
Game results are determined by the relevant game system and its operating rules. Subject to applicable law, records held by Stay Casino or its authorised service providers may be used to determine the outcome of a game, transaction or account event. If a technical error, display error or system malfunction affects a game or transaction, the affected activity may be cancelled or corrected in a fair and lawful manner.
You must not manipulate a game, exploit a software fault, interfere with the website, use automated tools or obtain an unfair advantage. Suspected fraud, collusion, abuse or technical exploitation may result in suspended play, account restrictions, cancelled transactions or further investigation.
3. Promotions, responsible gambling and privacy
Promotions and offers
Promotions, bonuses, rewards and competitions may be subject to separate terms. These terms may explain eligibility, qualifying activity, expiry, wagering requirements, maximum values, game restrictions and withdrawal conditions where relevant. You should review the applicable promotional terms before participating.
Unless a promotion states otherwise, offers are intended for one eligible person and one account. Stay Casino may withdraw, amend or cancel an offer where there is an error, misuse, suspicious activity or a legal or operational reason to do so. Promotional benefits must not be transferred, sold or used in a way that defeats the purpose of the offer.
Responsible gambling
Gambling should be an entertainment activity, not a way to make money or resolve financial problems. Set a budget and time limit before playing, take regular breaks and never chase losses. Do not gamble when affected by alcohol, medication, stress or another factor that may affect your judgement.
- Use available deposit limits, time reminders or other account controls where offered.
- Request a break, cooling-off period or self-exclusion if you need time away from gambling.
- Do not borrow money, use essential household funds or gamble to recover previous losses.
- Seek independent support if gambling is becoming difficult to control.
- Do not attempt to open or use another account to avoid a gambling restriction.
Requests for account restrictions or self-exclusion may be handled under the relevant process and applicable requirements. Responsible gambling information and support options should be reviewed before you continue to play. If you are concerned about your gambling or another person’s gambling, consider obtaining independent professional assistance.
Privacy and communications
Personal information is handled in accordance with the Stay Casino Privacy Policy and applicable privacy law. Information may be collected and used for account administration, identity and age checks, payment processing, security, fraud prevention, customer support, legal compliance and service improvement.
Operational communications may be sent where necessary to manage your account, transactions, security or changes to the service. Marketing communications will be managed in accordance with applicable requirements and any available preferences or unsubscribe options.
4. Website use, liability and account closure
Website content and intellectual property
The website, including its text, design, graphics, software, logos and other materials, is owned by or used with permission by the relevant rights holder. You may use the website for personal and lawful purposes only. You must not copy, modify, distribute, publish, reverse engineer, scrape or commercially exploit any part of the service without prior permission.
Links to third-party websites or services may be provided for convenience. Stay Casino does not control third-party services and is not responsible for their content, availability, security or terms. You should review the terms and privacy information of any third party before using its service.
Availability and responsibility
We aim to provide a reliable service, but access may be interrupted by maintenance, technical faults, internet or telecommunications issues, security events, third-party failures or circumstances outside reasonable control. We do not promise that the website or every feature will always be available, uninterrupted, error-free or suitable for every device.
To the extent permitted by law, you are responsible for your device, internet connection, account activity and decisions about whether to participate. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.
Suspension, closure and complaints
You may stop using the service and request account closure through the available account or support process. Stay Casino may suspend or close an account where required by law, where these terms are breached, where activity presents a security or compliance concern, or where continued access is not commercially or technically practical.
On closure, pending transactions and any remaining balance will be reviewed and handled in accordance with applicable law, payment requirements and these terms. Provisions intended to continue after closure, including rules about payments, intellectual property, liability, privacy and dispute handling, will continue to apply.
If you have a question or complaint, use the support option made available on the website and provide enough information for the matter to be reviewed. We may request account or transaction details to verify the issue. These terms are governed by the laws that apply to the relevant service and your use of Stay Casino, subject to any mandatory rights available to Australian consumers.
