Privacy Policy

This Privacy Policy explains how Stay Casino may collect, use, store and protect personal information when players visit the website, create or use an account, make transactions, contact support or use related services. It is intended for players in Australia and should be read together with the website’s other terms and conditions. By using the website, players acknowledge that their information may be handled as described below, subject to applicable privacy requirements.

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Information we may collect

Stay Casino may collect information needed to provide online casino services, operate player accounts and meet applicable legal, security and responsible gambling requirements. The information collected will depend on how a player uses the website, which services are accessed and whether a player contacts support or completes account checks. Players should provide accurate and current information when asked, particularly where information is needed to verify identity, age, account ownership or payment activity.

Contents

Information we may collect How information is used and shared Cookies, security and retention Your privacy rights and how to contact us

Account and personal details

When a player registers or updates an account, the site may handle details such as name, date of birth, residential information, username, login details and contact information. It may also record account preferences, responsible gambling settings, communication preferences and information provided during support conversations. Login and security information may be handled to help protect accounts. Players should keep passwords and other login details confidential and should not share them with other people.

Verification and identity information

For account verification, age checks, security checks and anti-fraud procedures, Stay Casino may request identity or address documents and other information needed to confirm a player’s identity. This may include copies or images of verification documents, information extracted from those documents and records of checks performed. Additional information may be requested where account details need to be confirmed, activity appears unusual or legal and responsible gambling requirements apply.

Payment and transaction records

The site may handle records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Depending on the payment method used, relevant information may include payment references, transaction dates, amounts and limited payment details. Payment providers may process payment information under their own privacy policies. Stay Casino may receive information needed to confirm a transaction, prevent misuse, investigate payment issues and maintain accurate account records.

Technical, device and usage information

When players access the website, technical information may be collected automatically. This can include an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referring pages and information about how the website is used. This information may assist with website performance, security, troubleshooting, service improvement and the detection of unusual or unauthorised activity.

Information from other sources

In some circumstances, information may be received from service providers, payment processors, identity verification services, fraud prevention services or other parties involved in operating the website. Information may also be generated through communications with support, reports of suspected misuse or activity connected with account security. Information from these sources may be combined with account information to help maintain accurate records and protect the website and its players.

How information is used and shared

Personal information is handled for purposes connected with providing and managing the services. The purposes may include account administration, customer support, transaction processing, security, compliance, website improvement and communication with players. Information may be used only where there is a relevant reason to do so, such as providing a requested service, meeting an obligation or protecting the website and its users.

Creating, maintaining and administering player accounts.
Processing deposits, withdrawals and other account transactions.
Providing access to casino features and responding to support requests.
Confirming identity, age, account ownership and eligibility to use the services.
Carrying out verification, anti-fraud, anti-money laundering and security checks.
Detecting, investigating and preventing unauthorised access, cheating, collusion, payment misuse and other harmful or unlawful activity.
Meeting legal, regulatory, taxation, record-keeping and responsible gambling obligations.
Monitoring website performance, correcting errors and improving the player experience.
Sending service messages, security notices, account updates and other essential communications.
Sending marketing communications where permitted and where a player has provided consent or otherwise has a valid choice to receive them.
Managing complaints, disputes, audits and requests concerning privacy or account activity.

Information may be combined from different interactions to maintain accurate records and help protect the website and its players. Automated tools or risk checks may sometimes be used to identify suspicious activity, confirm information or support account decisions. Where appropriate, further review may be carried out by authorised staff or service providers. Players may contact support if they have questions about how information has been used in relation to their account.

Sharing information with service providers

Stay Casino may share relevant information with trusted providers that help operate the website. These providers may support hosting, technology, payments, identity verification, fraud prevention, customer support, communications, security, analytics or professional services. Providers should receive only the information reasonably needed for the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to meet a legal obligation, respond to a lawful request, protect players or the website, investigate suspected wrongdoing, enforce website terms or protect rights and property. Information may be shared in connection with a business change or transfer, subject to appropriate privacy protections. The site does not intend to sell personal information as a standalone product.

International handling

Some service providers or technical systems may be located outside Australia. This means personal information may be accessed, stored or processed in another country. Where this occurs, reasonable steps may be taken to use suitable providers and protect information in line with applicable requirements. Privacy protections in another country may differ from those available in Australia.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on a device that can help remember preferences, keep sessions working, support account security, understand website usage and improve website functionality. Some cookies may be necessary for core features, while others may support analytics, performance, personalisation or communications.

Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect how the website operates, including access to account features or other functions. Browser settings may also allow players to delete cookies that have already been stored. Information about cookie controls is generally available through the help or privacy settings of the relevant browser.

Protecting information

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, secure connections, monitoring, authentication procedures, backups and staff or provider requirements. Security measures may be updated as technology and risks change.

No online service can guarantee complete security. Players should use a strong, unique password, keep login details confidential, avoid accessing accounts through insecure public devices and contact support promptly if they suspect an account has been compromised. Players should also take care when responding to messages that request passwords, payment details or verification information.

How long information is kept

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, for account administration, dispute handling, security, business records or other legitimate needs. Some records must be kept for a period required by law even after an account is closed. The length of retention may depend on the type of information and the reason it was collected.

When information is no longer required, reasonable steps may be taken to securely delete it, destroy it or anonymise it. Information may remain in secure backups for a period before it is removed in the ordinary course of backup management. A request to delete information does not override a requirement to retain records for legal, security, fraud prevention or dispute-related purposes.

Links to other websites

The website may contain links or integrations to third-party services. Those services may have their own privacy policies and terms. Stay Casino is not responsible for how an external website handles information after a player leaves the site. Players should review the relevant third-party information before providing personal details or using an external service.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These may include asking what information is held, requesting access to that information, asking for inaccurate or incomplete information to be corrected, requesting deletion where there is no continuing reason to retain it, and asking questions about how information is used or shared.

Making a privacy request

Players can exercise their data rights by contacting support@stay-casino.wtf. This includes requests to access their data, correct their data, delete their data or withdraw consent to marketing communications. A request should include enough information to identify the relevant account and clearly explain what is being requested. For security, additional information may be needed to confirm the requester’s identity before a request is completed.

A request to delete information may not always be completed immediately or in full. For example, information may need to be retained to meet a legal obligation, maintain transaction records, prevent fraud, resolve a dispute, protect security or establish or defend a legal claim. Where deletion is not possible, the relevant information may be retained only for the required purpose and period.

Marketing choices

Players can withdraw consent to marketing at any time by contacting support@stay-casino.wtf. Where an unsubscribe option is included in a marketing message, it may also be used to change communication preferences. Choosing not to receive marketing will not normally stop essential service messages, such as account, transaction, security or responsible gambling communications.

Corrections and complaints

If a player believes that information is inaccurate, incomplete or being handled inappropriately, they should contact support@stay-casino.wtf with details of the concern. The request or complaint will be considered and further information may be requested so that the matter can be reviewed. Players should provide relevant account details without sending unnecessary sensitive information.

Players may also have the right to raise a privacy concern with an appropriate privacy authority in Australia if they are not satisfied with the response or believe their concern has not been properly addressed. This policy does not limit any rights available under applicable privacy requirements.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, security practices or applicable requirements. The current version will be made available on the website, together with its effective or update date where provided. Players should review this page periodically. Continued use of the website after an update may indicate acknowledgement of the revised policy.