Responsible Gaming

Stay Casino supports a balanced approach to gambling. Gambling should be an occasional form of entertainment, not a way to make money, manage stress or solve financial problems. Take time to understand your choices, set personal limits and ask for support if gambling is no longer enjoyable or feels difficult to control.

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Gamble responsibly

Gambling involves risk, and there is no guaranteed way to win. Every bet is an independent event, and past results do not predict future outcomes. A loss cannot be recovered by placing another bet, and increasing your stake after a loss can make financial harm more likely. Only gamble with money you can afford to lose after essential costs and commitments have been covered.

Contents

Gamble responsibly Account controls and taking a break Recognising when gambling may be harmful Support, safety and account responsibility

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost rather than an investment. Once your planned limit has been reached, stop playing. Do not borrow money, use credit intended for essentials or sell possessions to fund gambling. Keep gambling separate from rent, bills, savings, education costs and other important financial responsibilities.

Practical safer gambling habits

Set a spending limit before you begin and do not increase it while playing.
Set a time limit and take regular breaks away from gambling.
Keep a personal record of deposits, wagers and losses so your gambling remains visible.
Avoid gambling when you are upset, tired, stressed, intoxicated or trying to win back losses.
Do not gamble to escape problems, relieve boredom or improve your mood.
Balance gambling with work, family, social activities, exercise and other interests.
Discuss your limits with someone you trust if you are concerned about your habits.
Remember that promotional activity does not change the risks of gambling or guarantee a return.

If gambling stops feeling like a choice and starts to feel like something you must do, take a break and seek support. Acting early can make it easier to regain control.

Account controls and taking a break

Safer gambling tools may be available through your account or by contacting the relevant support team. Depending on the option offered, you may be able to set deposit, wagering or loss limits, establish a session reminder, take a temporary break or request account closure. These tools are designed to help you follow a decision you have made in advance.

Choose limits that are realistic for your circumstances and set them before gambling. A limit is most useful when it reflects your total entertainment budget, rather than an amount you hope to win. Review your settings regularly, particularly after changes to your income, expenses, health or personal situation. Do not use a limit as a reason to continue playing after gambling has become harmful.

Self-exclusion and temporary breaks

If you need more than a short pause, consider requesting a longer break or self-exclusion. Self-exclusion is a formal decision to prevent or restrict access to gambling for a chosen period, where this option is available. During a self-exclusion period, do not attempt to open another account, use another person’s account or ask someone else to place bets for you. These actions can undermine the purpose of the break.

A request to close an account or take a break should be treated seriously. If you want to stop because gambling is causing concern, financial pressure or conflict, seeking help at the same time can provide additional support. Account controls are not a substitute for professional or financial advice, but they can be an important part of a personal safety plan.

Decide whether you need a limit, a temporary break, account closure or self-exclusion.
Use the available account settings or contact support to make your request.
Remove saved payment methods and gambling reminders where practical.
Tell a trusted person about your decision and ask them to support you.
Use professional support if you are finding it difficult to maintain the break.

Recognising when gambling may be harmful

Problem gambling can affect anyone, including people who have previously felt in control. It may develop gradually, and the signs can be financial, emotional, social or behavioural. You do not need to wait for a serious crisis before asking for help.

Possible warning signs

Spending more time or money gambling than you planned.
Trying to win back losses by gambling again or increasing your stakes.
Feeling restless, irritable or anxious when you cannot gamble.
Hiding gambling activity, losses or account information from family or friends.
Borrowing money, missing payments or using money needed for essentials.
Neglecting work, study, relationships, health or other responsibilities.
Gambling to cope with sadness, stress, loneliness or other difficult feelings.
Making repeated promises to stop or cut back but finding that you cannot.
Thinking about gambling for much of the day or planning your next session.
Feeling guilt, shame or hopelessness after gambling.

If any of these signs apply to you, stop gambling and consider speaking with a qualified support service, counsellor, financial counsellor or health professional. A trusted family member or friend may also help you take practical steps. Support is confidential, and asking for assistance is a responsible decision rather than a failure.

If gambling has caused financial difficulties, avoid trying to solve the problem through further gambling. Make a list of essential expenses, pause gambling access, and seek independent financial guidance. If you feel overwhelmed or unsafe, contact an appropriate emergency or crisis service in your area.

Support, safety and account responsibility

Players in Australia can seek information and support from relevant gambling-help services, state or territory services, qualified counsellors, financial counsellors and health professionals. The most suitable service may depend on where you live and the type of support you need. Search for current Australian gambling support information through trusted government or recognised community organisations.

Protecting young people and other people from harm

Gambling accounts must only be used by the registered account holder and by people who meet the applicable legal age requirements. Never allow a child or another person to use your account, payment method or login details. Keep passwords, devices and payment information secure. If you believe someone may have accessed your account without permission, stop using the account and report the concern through the available support channel.

Do not gamble on behalf of another person, and do not ask another person to gamble for you. Account sharing can create financial, privacy and verification risks and may prevent safer gambling controls from working as intended. Parents and guardians should use suitable device, payment and household controls to reduce a young person’s exposure to gambling services.

Our approach

Stay Casino aims to provide clear information and support responsible participation. We may use account information and gambling activity to apply safety, identity and compliance processes in line with applicable requirements. Where concerns arise, additional checks, restrictions or other account actions may be considered. These measures cannot remove all gambling risk, so personal limits and early support remain important.

If you have a question about safer gambling, an account limit, a break or self-exclusion, use the available support channel on this website. Please do not include sensitive information in public comments or share your login details with anyone. Responsible gambling is a shared responsibility: know your limits, protect your account and seek help whenever gambling is causing concern.